Overview
Tow It Skip Bins values your privacy and takes great care protecting the information that you provide us. Our commitment extends to complying with applicable laws and industry standards.
Should you have any questions or concerns regarding our treatment of your privacy, please contact us. We welcome your feedback and will treat all requests with the importance they deserve.
Collection of Personal Information
In order to use the Tow It Skip Bins website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Tow It is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.
Use of Personal Information
The Personal Information We collect from you will be used in some or all of the following ways:
- To deliver the products that you have purchased via the Tow It Skip Bins Website
- To communicate to you during the delivery process and for customer enquiries
- To provide relevant product information
- To optimize the Tow It Skip Bins Website and your shopping experience
Security of Your Personal Information
We assure you that the Personal Information that we collect will be safely and securely stored by Us.
We protect personal information by maintaining technology products to prevent unauthorised access and securely destroying your personal information when it is not needed.
When purchasing from Tow It Skip Bins, your financial details are passed through a secure server secure socket layer (SSL) encryption technology. We follow generally accepted industry standards to protect your personal and if required credit card details. We never permanently stored credit card details. If you have any questions regarding Our security policy, please contact us.
Accuracy and Updating of Your Personal Information
It is your responsibility to ensure that the Personal Information you have provided to Us is accurate, complete and current. You can update your Personal Information at any time by contacting us.
Services
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information such as name, email, and postal address and financial information such as credit card number, expiration date. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Promotions
Tow It Skip Bins uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed decision as to whether or not to share your information with that party.
Disclosure of Information
We value our customers and will not share your Personal Information with any organisations other than related companies and third parties directly related to the delivery of the products that you have purchase from Us. We will never sell or rent your Personal Information to anyone else for their marketing purposes.
There may be some exceptional circumstances for disclosing your Personal Information, such as when required by law or if We believe (acting reasonably) that We are entitled to disclose Personal Information under any exemption contained in National Privacy Principle No 2 of the Privacy Act.
By submitting Personal Information to Us you acknowledge that, provided We have used your information as set out in this policy, We cannot be held responsible for any use of your information by third parties who receive and process it.
Access to Your Personal Information
You have the right to request access to your Personal Information that is stored by Us. You also have the right to request that We permanently delete Personal Information of yours that We store. You may do this by contacting us.
Pricing
All prices on the Tow It Skip Bins website are quoted in Australian dollar and inclusive of GST.
Payment & Delivery Policy
All bins must be paid for in full before use. Payments can be made online through our secure payment methods on the website, over the phone or at the time of delivery. After booking your bin, you will receive an email from Tow It Skip Bins confirming your order details. We will then book it in for delivery to the address provided on the order. Bins will be delivered within 90 minutes of your specified delivery time. (please note that unforeseen traffic incidents may delay deliveries.)
Refunds & Cancellation Policy
If for any valid reason you are not satisfied with the service we have provided, you will receive a full refund provided you notify us at least 24 hours prior to the agreed delivery time. Please contact us so that we can resolve any issues you may have. This refund does not apply to any bins that have already been used.
For any questions or concerns you have about any of our policies please contact us.
Changes to Policy
Please note that this Policy forms part of the Terms & Conditions for use of this Website and forms part of the Agreement between you and Us. We may change this Policy at any time at Our absolute discretion by posting the revised policy on this Website. It is your responsibility to review the terms of this Policy regularly. However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes.
Contact Information
Any feedback or questions regarding this policy please contact us.
Last updated: 11 November 2020